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Virgin mobile
Posted: Mon Aug 14, 2006 1:55 pm
by UBT - Halifax-lad
Ordered a nice new shiny phone at 4:45pm yesterday (Sunday) from
Virgin mobile
To my amazement 1-2 hrs later my phone had been dispatched and was beginning its journey to me.
Got a phone call today around 9am from the delivery guy to check I would be in for the next couple of hours as he was on route, by 11am the phone was with me.
How good is that for customer satisfaction.
Re: Virgin mobile
Posted: Mon Aug 14, 2006 1:58 pm
by UBT - Timbo
UBT - Halifax--lad wrote:Ordered a nice new shiny phone at 4:45pm yesterday (Sunday) from
Virgin mobile
To my amazement 1-2 hrs later my phone had been dispatched and was beginning its journey to me.
Got a phone call today around 9am from the delivery guy to check I would be in for the next couple of hours as he was on route, by 11am the phone was with me.
How good is that for customer satisfaction.
Hi David,
I guess you mean customer "service", as obviously, you are well satisfied with their response time...!
And of course they want your money ASAP :D
regards,
Tim
Posted: Mon Aug 14, 2006 2:09 pm
by UBT - Halifax-lad
Well its only pay & go and came with £35 air time already for free, so its going to be sometime before they get pennies off me :lol: :lol:
Posted: Mon Aug 14, 2006 2:28 pm
by UBT-mark3346
I have Virgin mobile and Broadband and never had a problem with either service. When my mobile was nicked :twisted: a replacement was with me within 24 hours. :D
Posted: Mon Aug 14, 2006 3:23 pm
by UBT - Halifax-lad
I decided to go with them as my cable provider now owns Virgin mobile, so thought I would get in there now ease my self & my number over to Virgin and await whatever 4-play (quad-play) offers come out next year